• POPULAR

    How do I create my account?

    Please press the registration button in the upper right corner and fill in all the required fields. After correct filling of the forms, we will email you with the confirmation link to verify your email address. Once your email is confirmed, the account will be successfully created and active. So, you can start playing our beautiful games.

     

    What should I do if I have forgotten the password?

    The best way is to click the Sign in button on the top right corner and then on “forgot your password” and follow the link. You will be automatically sent an email with the recovery link where you will be advised to enter a new password. Otherwise, you can report us through live chat or by email at [email protected] We are happy to help.

    Where can I buy bitcoins?

    There is a number of bitcoins’ services. For example, bitstamp, coinbase, and spice play. For more detailed information please visit our “About Bitcoin” page or contact our live chat for advice.

    Are the games fair?

    Our games are 100% fair. All games are regulated under the license of Curacao.

  • MY ACCOUNT

    How do I create my account?

    Please press the registration button in the upper right corner and fill in all the required fields. After correct filling of the forms, we will email you with the confirmation link to verify your email address. Once your email is confirmed, the account will be successfully created and active. So, you can start playing our beautiful games.

    What should I do if I have forgotten the password?

    The best way is to click “forgot the password” button and follow the link. You will be automatically sent an email with the recover link where you will be advised to enter new password. Otherwise, you can report us through livechat or by email at [email protected] We are happy to help.

    What should I do if I have forgotten registered email address?

    Just report our customer service team through the livechat or by email [email protected] and the problem will be solved quickly.

    Can I change my registered email address?

    Unfortunately, it is impossible as your email address is used as your identifier for the system.

    Can I register several accounts?

    Only one account per person is allowed.

  • PAYMENTS

    What currency does CryptoVegas accept?

    We accept any deposits in bitcoins, BCH, ETH and LTC . If you deposit via another currency payment method, your balance will be converted automatically to active currency’s equivalent of your deposit.

    How long will my deposit take to reach my CryptoVegas account?

    Your deposit will instantly appear on your account balance.

    Will I be charged any fees for deposits or withdrawals?

    There are minor charges for withdrawals from our side, please refer to the Payment Page for the details.

    What is the minimum amount of money for deposits and withdrawals?

    The minimum amounts for deposits and withdrawals are 0.002 BTC, 0.01 LTC, 0.001 BCH, 0.01 ETH

    How long will the withdrawal request proceed?

    Generally, the request of the player with an approved ID is fulfilled instantly. Sometimes it can take longer depending on the chosen withdrawal method. For more detailed information please look through the chart on the Payment Page.

    I have deposited bitcoins but they have not appeared on my account. What should I do?

    There is nothing to worry about because our uploading service works properly. Make sure that the deposit operation is finished and the transaction has at least one confirmation. If the problem is not settled so far, please report our live chat customer service team right away.

    I have deposited  BTC but they have not appeared on my account. What should I do?

    Please report our customer service team through the livechat or by the email [email protected]  to double check if the transfer details are fulfilled properly. If it is OK, we will be searching and solving the problem on our side. Anyway your money won’t disappear.

     

    Where can I buy bitcoins?

    There is a number of bitcoins’ services. For example, bitstamp, coinbase, and mtgox. For more detailed information please visit our About Bitcoin or contact our live chat for advice.

  • GAMES

    Are the games fair?

    Our games are 100% fair. All games are regulated under the license of Curacao #365/JAZ.

     

    Can I play the casino games without spending any money?

    Yes, you can. You can play a variety of Crypto.vegas games in demo version. It is made for you to get to know all the games you are interested in. Play for fun or for training yourself. Find your favorite game.

    What happens if the game I’m playing suddenly stops in the middle of the round?

    First, try to completely close the game and restart it. Next, check for updates. Finally, check your internet connection. If the problem persists, please report to the customer service team. Anyway, all the winning money will be added to your account.

    An error or other technical issues occurred in the casino game during game play. Where can I report this?

    First of all, every spin and transaction you make is recorded in our database. If you feel there has been some error during your game play, please report our customer service team right away and provide them with the following information:
    - Game name
    - Time played
    - Stake amount and balance before and after the issue occurred
    - if possible, provide a screenshot with the occurred error.

    How can I make a screenshot?

    A screenshot is a photo of a current image of your computer screen. The image will be saved in temporally buffer as a file, and can easily be attached to emails if you need to report our customer service team. For Windows users: To take a screenshot of whatever your computer screen happens to be showing at the moment, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad. You can then open an image editor, such as Microsoft Paint, and press Ctrl “V” after placing the cursor inside that document. That will place the image from your computer screen into that document. It’s better to save the image to your desktop for further easy access to it. Now you can attach it to an email and send us at [email protected] with all additional information. For Mac users: To take a screen shot, press the following three keys together - Command (Apple key) + Shift + 4. This will alter the cursor and allow the user to select the part of the screen to be photographed by holding down on the mouse button. The file is automatically stored on your desktop (no additional saving is required) and you can then attach it to the email us at [email protected] including all the additional information about the issue.

  • SECURITY

    Is all my information secure on Crypto.Vegas?

     

    We take your privacy very seriously! As long as you are logged in, all your actions at the Crypto.Vegas website are protected. We rely on industry-standard encryption technology to ensure the full security of your information. All your account information and transactions are absolutely secure due to the technology we use, our software, and sophisticated security measures. In short, you can play safely.

     

    Are my bitcoins safe on Crypto.Vegas?

     

    Definitely, they are. Without getting into details the steps we have taken to protect Bitcoin wallets are substantial. The security of keeping Bitcoins has never been a question, all Bitcoin transactions are done in a secure and anonymous manner. To bring Bitcoins extra safety, we divide all the Bitcoin operations into three groups:

    - So-called cold wallets, which are isolated from any online system, are made for all new deposits.

    - So-called semi-cold wallets, which are located on the protected machines with locked drives, are made for a limited amount of Bitcoins.

    - Only Bitcoins which take part in the transactions remain in so-called hot wallets. All the wallets are encrypted.

     

    Will I need to verify my account when I make a deposit or withdrawal?

     

    No, you will not need it, although in certain circumstances we may ask you to complete our verification procedure before any payment is made.

     

    How do I submit my documents?

     

    You can upload your documents straight to your account after logging in by clicking on your “account -> documents” in the left-hand menu. We accept images in bmp, pdf, gif, jpeg, png, tif, jpg formats. Please remember, the file you upload should be less than 2MB.

     

    How long does it takes to approve my documents?

     

    If you have submitted your documents using the upload facility of the Crypto.Vegas website, we will aim to review your documents within 24 hours. Once the review is complete we will notify you.

     

    Can my documents be rejected?

     

    Yes, they can. We proceed under the law of Curacao. All the documents should correspond to our license institution’s requirements. If it is needed, we will get in touch with you to assist with necessary documents.

     

    Where can I see the status of my documents?

     

    The status and all additional information will be shown on the same page, where you upload the images.

     

    Why do I have to submit these documents in order to verify my account?

     

    Our priority is to keep our members’ information safe. We are regulated by the Curacao Gaming Authority. From the moment you sign up at Crypto.Vegas, we guarantee your information will be kept private, so you can get the real pleasure from the game play.

  • RESPONSIBLE GAMING

    Can I close my account for a specified period of time?

     

    We respect your right to take a break and chill. Just choose a day, week, month, three months or half-year cool-down. You may do this in your account profile settings.

     

    Can I permanently close my Crypto.Vegas account?

     

    Yes, you can close your account forever. Please, double think twice before doing this. Otherwise you will not be able to register again or reopen it. While proceeding with your account permanent closing, please report us a small explanation why you decided to stop using our service to [email protected]